How do I return an item?
Need to open a return? We're here to help. Please review our return policy before opening a return.
Original sales receipt must accompany any and all returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition", as per the following criteria:
• The product shows no signs of wear or damage in any way.
• The product is returned within 7 calendar days of the delivery date; after 7 days no returns are allowed.
• The product must not be a special order or a custom order.
• It is noted that the product cannot be returned OR has a different return policy time period other than the standard 7 calendar day policy (This will be noted in a product's particular item description.).
If an item is received damaged or is incorrectly shipped by Hogan's Alley Paintball, please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of the product(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Hogan's Alley Paintball
998 North Colony Rd
Meriden, CT 06450